Zendesk is a leading customer experience platform trusted by over 100,000 businesses worldwide. The platform brings together customer service, sales CRM, and engagement tools in one unified solution.
At its core, Zendesk offers powerful ticketing and help desk capabilities, live chat, messaging across channels, and a comprehensive knowledge base. The Zendesk Sell CRM module provides sales teams with pipeline management, contact tracking, email integration, and built-in calling features.
The platform's AI-powered features include intelligent routing, automated responses, and predictive analytics. Zendesk's strength lies in providing a complete view of every customer interaction across sales and support, enabling teams to deliver personalized experiences at scale.
Pros
- Industry-leading customer service tools
- Unified view of sales and support
- Powerful AI and automation features
- Extensive integration marketplace
- Omnichannel messaging support
- Scalable for businesses of all sizes
Cons
- Can get expensive at scale
- Complex pricing structure
- Learning curve for full platform
- Some features require higher tiers
- Customization can be limited
