Mekari Qontak is Indonesia's leading omnichannel CRM platform, part of the Mekari ecosystem of business software. It specializes in helping businesses manage customer relationships across multiple channels, with a strong focus on WhatsApp integration.
The platform offers official WhatsApp Business API access, allowing businesses to send broadcast messages, automate responses with chatbots, and manage conversations at scale. The CRM includes lead management, sales pipelines, deal tracking, and GPS-based sales team monitoring for field operations.
Qontak integrates with popular Indonesian marketplaces and business tools, making it particularly well-suited for businesses operating in Indonesia and Southeast Asia. The platform also provides customer service features including ticketing, live chat, and call center capabilities.
Pros
- Official WhatsApp Business API
- Strong in Indonesian market
- Omnichannel communication
- GPS sales tracking
- Local marketplace integrations
- Chatbot automation
Cons
- Primarily focused on Indonesian market
- Interface mainly in Bahasa Indonesia
- Limited global integrations
- Pricing in Indonesian Rupiah
- Less known outside Southeast Asia
